Telephone: 800.587.6531 or 330.588.8966
Fax: 866.528.8048 or 330.588.8048
3670 Progress Street NE
Canton, OH 44720
DiaMed offers this exclusive internet ordering program at no charge to all customers. Our goal is to provide you with an efficient alternative to the telephone or fax and allow you to place orders or access your account information 24 hours a day, 7 days a week, 365 days per year.
This guide also provides information on other site features to help make your shopping experience easier.
It is our goal to continually improve and enhance the site in order to help you and your business. We always welcome your comments and feedback about our site at info@diamedusa.com.
If you would like additional help, simply email us at info@diamedusa.com or call 800-587-6531 and ask for our Director of Marketing.
Thank you for choosing DiaMed, USA. for your medical equipment, supplies and office janitorial needs.
LOGIN
The login feature allows you to log into the site so that you can access individualized features, like personalized order lists, account history, and other features. It is critical to log-in to fully utilize the site.
Not Yet a DiaMed Customer?
If you are not currently a DiaMed Customer, and wish to become one, simply click on :
Create New Customer Account And then click on “Join Now”. Complete the information and submit it. Once we have your account set up, we will provide you with your DiaMed account number so you can then order via the internet, phone or fax.
On the left of the home page, click on Create New Customer Account and complete the information requested.
Click on submit. Your approval will arrive via email. If you need your Customer ID, please contact us by email.
Shoppers with multiple offices will be see their default ship to address which is found at the top of the page. The shopper can continue shopping with this default address, change the default ship to and continue shopping or continue shopping with a non-default address (without changing the default).
To change the default ship to, the shopper clicks on the link of the name of the ship to address in the Default Ship To box and selects a new default from the list that displays. (Alternatively, shoppers can click the Set as Default link in the Select Ship To box.)
To continue shopping with a non-default address, the shopper clicks one of the ship to names offered. Note: If shoppers change ship to locations with items already in the shopping cart, the price for the existing items is recalculated based on the new ship to address selected.
We offer searches by Keyword, Item Code, Description, Manufacturer and UPC Code.
Can’t find something? Please let us know. If we don’t have it, we can probably still obtain it for you or help you find a substitute item.
Boolean search engine
This feature enables shoppers to perform Boolean searches in both the normal search field and in the Advanced Search page. A Boolean search is one that contains logical words like “AND” and “OR” to create a specific relationship between search terms for the purpose of the search. Finally, this feature also contains a redesigned Advanced Search page that enables shoppers to search with more flexibility.
Use the following instructions to construct a search on the Advanced Search page.
Select Advanced Search from the navigation menu on the B2B Seller web site. The Advanced Search page opens.
In the left-hand drop-down field, select the field on which you want to perform your search.
In the right-hand drop-down field, select how you want the terms you enter to be searched within the field (Contains, Begins, or Equals).
Enter the terms you want to search in the test entry field on the right. You can, if you want, enter Boolean operators that will determine if the search will include items with all of your search terms, or any of them.
Click the Add Criteria button to add if you want to search based on more than one field. Repeat Steps 2 – 4 for the new row.
If you expanded the search to include more than one field, select either And or Or from the radio buttons in the Search Type field, depending on what kind of search you want to perform. This will determine if the search between rows in the search will be “and” style or “or” style.
After you have finished your search criteria, click the Submit button to run the search and return the resulting items.
QUICK ORDER PAD
Shoppers can enter the “item number” for an item on the Quick Order Pad. The corresponding item to which the item code is tied displays in the shopping cart after clicking the Add to Cart button.
#
Item Code
Quantity
1
2
3
4
5
6
7
8
9
10
After you click on submit you will then be taken to your Shopping Cart Details page and can select to add the items to your cart , add to your list or opt to remove the item(s). You can then continue shopping or check out from this location.
SHOPPING LISTS
You can create one or more custom shopping lists that can then be accessed each time you visit the site. Shopping lists make it easier and quicker to place an order for frequently purchased items or groups of items.
To create your list, click on My Shopping Lists. It will ask you to select an existing list or create a new list. Give your new list a name and click on submit.
The page will now state “Shopping List is Empty”. Now it’s time to add items to your shopping list. To do this, you can use any of the shopping tools available - the quick order pad, product search or product categories to find your items. After you select the item you want added to your shopping list, click on
Your shopping list page will appear – select from the pull down menu which list you want this item to be placed in.
For instance, you may create a janitorial supply list in which you maintain janitorial supplies for your office. Another list might USAlude your CLIA Waived products, and yet another could be for your regular routine monthly purchases, such as gowns, swabs, alcohol preps, etc. You can set these up however you find it to most efficient for your practice and ordering needs.
You can sort items on shopping lists by criteria other than by the order you entered them. The Item and Description headings on the Shopping List Detail page are now hyperlinks that can be used to sort the list by item or description.
After your list(s) are built, you can now access them by clicking on My Shopping Lists when you shop. This eliminates the need for you to search or enter item numbers when you shop for your frequently purchased items.
Shoppers can also very quickly and easily add items from Customer Purchase History to the shopping cart.
REQUEST A QUOTE
On the item detail page there is a button named Add to RFQ that allows you to add the item to a Request for Quote cart.
This feature enables shoppers to obtain a quote prior to ordering products. Once you select your items and click on Add to RFQ, the items will appear in your RFQ cart. When you checkout it will ask for additional information so we can return the quote to you in a timely manner. After filling in the form click checkout again and the RFQ will be sent to DiaMed, USA.
SUBSTITUTE ITEMS
This feature allows shoppers to view substitute items that may be associated with an item on the Item Detail Page. The substitute items will be listed at the bottom of the page.
ACCESSORY ITEMS MESSAGE
This feature enables shoppers to see if their items have any accessory items associated with them as they view the line items in their shopping cart. If an item has accessory items associated with it, then a message displays underneath the line item. How Accessory Items Message Works
Each time shoppers view their shopping cart, the system checks each line item present in the cart to see if there are any accessory items associated with it. If there are accessory items associated with the line item in the shopping cart, then a message displays in the cart underneath the line item ask if they want to view the accessories.
Clicking the link will take shoppers to a list of accessory items that they can then view in detail.
INVOICES
After you click on Invoices you can select a date period or display the information by invoice#, po# or order#. If you wish to see all invoices simply click on submit and all invoices will appear and you can then select which one you wish to view.
OPEN ORDERS
These are orders that are outstanding. Click on My Account Profile and then select Open Orders. You will be able to put in a date range or can simply click on submit to see all open orders and then select what orders you wish to view. OPEN A/R This feature enables customers to view their open A/R.
This feature offers a selection of report parameters, an informative reporting structure, and an assortment of reports. Customers are able to see their purchase activity by item or by category, with the ability to "drill down" into the category hierarchy to the item level. Customers can get summary or detail level information on an item basis and can view purchase history information that can be exported to Microsoft Excel. Shoppers can also very quickly and easily add items from these reports to the shopping cart. Item totals can be run for: ♦ Specific items or a range of items ♦ Specific customer part numbers or a range of customer part number ♦ Vendors ♦ Invoices ♦ Categories
If you run an item or category report by category, you can select to report on all categories or a single category. If a single category is chosen and that category has subcategories, results include those subcategories. If it is an end-level category (items), the report shows the list of item results.
The selection box also enables you to drill down through categories to return results only on a specific lower level category and not the sub categories.
If the shopper clicks the item in the category report, more detail about that category is displayed.
Similarly, if the shopper clicks one of the bars in the graph, more detail is displayed relating to the category chosen. SORTING REPORTS
You can sort the reports listed in My Account Reports by any of the columns at the top of the list by clicking the heading. For example, the invoices shown below are sorted by invoice number, but could also be sorted by customer purchase order number, order number, invoice date, or invoice value.
OPEN QUOTE AND INVOICE DOLLAR VALUE
This feature enables you to see the total dollar values for both quotes in the My Account Open Quote List, and invoices in the My Account Invoice List. Viewing Dollar Value Fields
To view the dollar value fields, log into your account and enter the My Account pages. Select either the Open Quotes or the Invoices link. Enter your criteria, and when the results return, the Quote Value or Invoice Value field will be a part of each line. The following two graphics display the fields in their respective places. Note: These fields also appear in your Excel spreadsheet if you choose to open your reports using Excel.
Quote List Quote Value Field Invoice List Invoice Value Field
Finally, this feature also contains a redesigned Advanced Search page that enables shoppers to search with more flexibility. 
This feature enables customers to view their open A/R. 
